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I. Research
Interests
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- Evaluating
human-computer interfaces, specifically how to design web-based
interfaces to facilitate business-to-consumer electronic commerce;
- Investigating the
role of explanations in intelligent support systems in improving user
productivity and knowledge transfer to users; and
- Measuring IT-related
competencies, namely, IT knowledge in line managers and business
competence in IT professionals, and their impact on the effective
deployment of IT.
The general theme that links his areas of research interest is improving
the communication between IT, management, and users of technology. This
communication exists at different levels and has different facets, e.g.,
interaction between individual managers and intelligent decision support
systems, customers and web sites, and communication between IT
professionals and business managers.
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II. Recent Publications
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- Wang, W. and I. Benbasat, “Interactive Decision Aids for Consumer
Decision Making in e-Commerce: The Influence of Perceived Strategy Restrictiveness”
(forthcoming Management Information Systems Quarterly).
- Qiu, L. and I. Benbasat, “Evaluating Anthropomorphic Product
Recommendation Agents: A Social and Relational Perspective to Designing Information
Systems,” (forthcoming Journal of Management Information Systems).
- Tan, C.H., Teo, H.H., and I. Benbasat, “Evaluation of Decision
Aids for Comparison-Shopping: An Empirical Test of the Effectiveness of Decision
Support in Different Information Load Conditions” (forthcoming
Information Systems Research).
- Zhu, L., I. Benbasat, and J. Jiang, “Let’s Shop Online Together:
An Empirical Investigation of Collaborative Online Shopping Support,” (conditionally
accepted Information Systems Research July 2008).
- Wang, W. and I. Benbasat, “Analysis of trust formation in online
recommendation agents” (Journal of Management Information Systems Spring 2008,
Volume 24, No. 4, pp. 249-273).
- Al-Natour, S., Benbasat, I and R. Cenfetelli, “The
Effects of Process and Outcome Similarity on Users’ Evaluations of
Decision Aids” (Decision Sciences Journal (39:2)
May 2008, pp. 175-211).
- Kim, D. and I. Benbasat, “Designs for Effective
Implementation of Trust Assurances in Internet Stores,” (forthcoming
Communications of the ACM July 2007).
- Cenfetelli, R., I. Benbasat and S. Al-Natour,
“Addressing the What and How of Online Services: Comparing Service
Content and Service Quality for e-business Success”
(Information Systems Research Volume 19, No. 2, June 2008,
pp. 161-181).
- Wang, W. and I. Benbasat, "Analysis of trust
formation in online recommendation agents" (Journal of
Management Information Systems Spring 2008, Volume 243, No 4, pp. 249-273).
- Jiang, Z. and I. Benbasat, “Investigating the Influence
of Interactivity and Vividness on Online Product Presentations”
(Information Systems Research, December 2007, Volume 18, No.4, pp
454-470).
- Jiang, Z. and I. Benbasat, “The Effects of Presentation
Format and Task Complexity of Online Customers’ Product Understanding”,
Management Information Systems Quarterly, September 2007, Volume 31,
Issue 3, pp. 475-500.
- Son, J., and Benbasat, I. “Organizational Buyers’
Adoption and Use of B2B Electronic Marketplaces: Efficiency- and
Legitimacy-oriented Perspectives,” Journal of Management Information
Systems, Summer 2007, Volume 24, No. 1, pp. 55-99.
- Benbasat, I. and Barki, H, “Quo Vadis TAM” Journal of
the Association for Information Systems, April 2007, Volume 8, Issue 4,
Article 4, pp 211-218.
- Xiao, Bo, and I. Benbasat, “Consumer Decision Support
Systems for E-Commerce: Design and Adoption of Product Recommendation
Agents” Management Information Systems Quarterly, March 2007,
Volume 31, No. 1, pp. 317-209.
- Wang, W. and I. Benbasat, “Impact of explanations on
trust in and adoption of online recommendation agents” Journal of
Management Information Systems, 2007, Volume 23, No. 4, pp. 219-249.
- Al-Natour, S., Benbasat, I and R. Cenfetelli, "The
Role of Similarity in e-Commerce Interactions: The Case of Online
Shopping Assistants," Journal of the Association for Information
Systems, December 2006 Volume 7 Issue 12 Article 34, pp. 821-861.
- Kumar, N. and I. Benbasat, “The Influence of
Recommendation Systems and Consumer Reviews on Evaluations of Websites” Information
Systems Research, December 2006, Volume 17, No. 4, pp. 425-439.
- Kim, D. and I. Benbasat, “The Effect of Trust Assuring
Arguments on Customer Trust in Internet Stores”. Information Systems
Research, Vol. 17, No. 3, September 2006, pp. 286-300.
- Lim, Kai H., Sia, C.L., Lee, Matthew K.O., and I. Benbasat,
“How do I trust you online, and if so, will I buy? An empirical study on
designing web contents to develop online trust,” Journal of Management
Information Systems, Fall 2006, Vol. 23, No. 2, pp. 233-266.
- Komiak Xiao, S. and Benbasat, I., “The Effects of
Personalization and Familiarity on Trust In and Adoption of
Recommendation Agents,” Management Information Systems Quarterly,
December 2006, Volume 30, Issue, 4, pp. 941-960.
- W. Wang, and I. Benbasat, "Integrating TAM with
Trust to Explain Online Recommendation Agent Adoption" Journal
of Association for Information Systems, 2005, Vol. 6, No. 3, pp.
72-101.
- Pavlou, P., Gefen, D., Benbasat, I., McKnight, H.,
Stewart, K., and D. Straub, "Should institutional trust matter in
information systems research?" Communications of AIS,
Volume: 19, Issue: 7, 2006, pp. 205-222.
- Nakatsu, Robbie and Benbasat, I. "Designing
Intelligent Systems to Handle System Failures: An Empirical
Investigation of Advisory Strategies and Deep Explanations," International
Journal of Human-Computer Interaction, 2006 Vol. 21, Issue 1, pp.
55-72.
- Qiu, L. and Benbasat, I. "An Investigation in the
Effects of Text-to-Speech Voice and 3D Avatars on the Quality of Live
Help in Electronic Commerce" ACM Transactions on Computer Human
Interaction, December 2005, pp. 1-27.
- Komiak, S., Wang, W., and Benbasat, I. "Trust Building
in Virtual Salespersons versus in Human Salespersons: Similarities and
Differences" e-Service Journal, Vol. 3, No. 3, 2005, pp.
49-63.
- Jiang, Z., Wang, W. and Benbasat, I.,
"Multimedia-based interactive advising technology for online
consumer decision support," Communications of the ACM, Vol.
48, No. 9, 2005, pp. 92-98.
- Qiu, L. and Benbasat, I., "The Effects of
Text-To-Speech Voice and 3D Avatars on Consumer Trust in the Design of
"Live Help" Interface of Electronic Commerce", International
Journal of Human-Computer Interaction, Vol. 19, No. 1, 2005, pp.
75-94.
- Bassellier, G., and Benbasat, I., “Business Competence
of Information Technology Professionals: Conceptual Development and
Influence on IT- Business Partnerships”, Management Information
Systems Quarterly, Vol. 28, No. 4, December 2004, pp. 673-694
- Jiang, Z. and Benbasat, I. "Virtual Product
Experience: Effects of Visual and Functional Control on Perceived Diagnosticity
in Electronic Shopping", Journal of MIS, Vol. 21, No. 3,
2004, pp.111-147.
- Nah, F.H., and Benbasat, I., "Use of
Knowledge-Based Systems for Group Support: A Comparison of Expert versus
Novice Decision Makers", Journal of the Association for
Information Systems, Vol. 5, No.3, 2004, pp. 255-281.
- Kumar, N. and Benbasat, I., "The Effect of
Anchoring and Encoding on Information Representation: A Comparison of 2D
and 3D Graphs," Management Information Systems Quarterly,
Vol. 28, No. 2, 2004, pp.111-147.
- Lee, Young and Benbasat, I. "A Framework for the
Study of Human-Computer Interface Design for Mobile Commerce", International
Journal of E-Commerce, Vol. 8, No. 3, 2004.
- Xiao, S. and I. Benbasat, "Understanding Customer
Trust in Agent-mediated Electronic Commerce, Web-mediated Electronic
Commerce, and Traditional Commerce", Information Technology
& Management, Vol. 5, Issue 1-2, 2004, pp. 181-207.
- Bassellier, G., I. Benbasat, and B.H. Reich, “The
Influence of Business Managers’ IT Competence on Championing IT”, Information
Systems Research, Vol. 14, No. 4, December 2003, pp. 317-336.
- Lee, Young and Benbasat, I. "Interface Design for Mobile
Commerce", Communications of the ACM Vol. 46, No. 2,
December 2003, pp. 49-52.
- Benbasat, I and Zmud, R.W, "The Identity Crisis
within the IS Discipline: Defining and Communicating the Discipline's
Core Properties,"Management Information Systems Quarterly,
June 2003, pp.183-194.
- Nakatsu, Robbie and Benbasat, I. "Improving the
Explanatory Power of Knowledge-Based Systems: An Investigation of
Content and Interface-Based Enhancements", IEEE Transactions on
System, Man, and Cybernetics, (33:3), May 2003, 344-357.
- Teo, H.H., Wei, K.K, and Benbasat, I. "Predicting
Predisposition Toward IT-Based Inter-organizational Linkages: An
Institutional Perspective," Management Information Systems
Quarterly, March 2003, pp. 19-49.
- Kim, D. and Benbasat, I., "Trust-related arguments
in Internet stores: A Framework for Evaluation", Journal of
Electronic Commerce Research, Vol. 4, No. 2, 2003, pp. 49-64.
- Lee, W. and Benbasat, I. "Designing an electronic
commerce interface: attention and product memory as elicited by web
design", Electronic Commerce Research and Applications, (2)
2003, 240-253.
- Ping Zhang, Izak Benbasat, Jane Carey, Fred Davis,
Dennis F. Galletta and Diane Strong. "AMCIS 2002 Panels and
Workshops I: Human-Computer Interaction Research in the MIS
Discipline" Communications of the AIS, Vol. 9 Article 20,
November 2002.
- Kumar, Nanda and I. Benbasat, "Para-social presence
and communication capabilities of a website: A theoretical
perspective", e-Service Journal, May 2002, Vol. 1 Issue 3,
pp. 5-24.
- Lim, K. and I. Benbasat, "The Influence of Multimedia
in Improving the Comprehension of Organizational Information," Journal
of Management Information Systems, Vol. 19, No. 1, 2002, pp. 99-127.
- Mao, Jiye and I. Benbasat, "The Effects of
Contextualized Access to Explanatory Knowledge on Judgment ", International
Journal of Human-Computer Studies, Vol. 55, No. 5, Nov 2001, pp.
787-814.
- Lee, H.K., K.S. Suh, and I. Benbasat," Effects of
Task-Modality Fit on User Performance", Decision Support Systems,
Vol. 32, No. 1, November 2001, pp. 27-40.
- Chwelos, P., I. Benbasat, and A. S. Dexter, Empirical
Test of an EDI ( Electronic Data Interchange) Adoption Model”, Information
Systems Research, Vol. 12, No. 3, September 2001, pp.304-321.
- Bassellier, G., B. H. Reich and I. Benbasat,
"Assessing IT Competence in Business Managers", Journal of
Management Information Systems, Vol. 17, No.4, Spring 2001, pp.
159-182.
- Hartung, S., Reich, B. H., and I. Benbasat, "Information
Technology Alignment in the Canadian Forces", Canadian Journal
of Administrative Sciences, Vol. 17, No.4, December 2000,
pp.285-302.
- Mao, Jiye and I. Benbasat, "The Use of Explanations
in Knowledge-Based Systems: Cognitive Perspectives and A Process-Tracing
Analysis", Journal of Management Information Systems, Volume
17, No. 2, Fall 2000, pp. 153-179.
- Benbasat, I. and Lim, Lai-Huat, "Information
technology Support for Debiasing Group Judgments: An Empirical
Evaluation," Organizational Behavior and Human Decision
Processes, Volume 83, No. 1, September 2000, pp. 167-183.
- Lim, K., I. Benbasat, and L. Ward, "The Role of
Multimedia in Changing First Impression Bias";, (Information
Systems Research, Volume 11, No. 2, June 2000, pp. 115-136.
- Reich, B.H. and I. Benbasat, "Factors that
Influence the Social Dimension of Linkage Between Business and Information
Technology Objectives," Management Information Systems Quarterly
March 2000, pp. 81-113.
- Todd, P. and I. Benbasat, "Decision Aids and
Compensatory Information Processing", Journal of Behavioral
Decision Making Volume 13, Issue 1, 2000, pp. 91-106.
- Lim, K. And I. Benbasat, "The Effect of Multimedia
on Perceived Equivocality and Perceived Usefulness of Information
Systems", Management Information Systems Quarterly, Vol. 42,
No. 3, 2000, p. 449-471.
- Gefen, D., Benbasat, I., and P.A. Pavlou, “A Research
Agenda for Trust in Online Environments”, Journal of Management Information
Systems, Spring 2008, Volume 243, No. 4, pp. 275-286.
[More......]
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III. Teaching Interests
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- Managerial and
Organizational Uses of Information Technologies, Human-Computer
Interaction, Empirical Research Methods in Information Systems
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IV. Membership on Editional Boards (active ones only)
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- Senior Editor- JOURNAL
OF THE ASSOCIATION FOR INFORMATION SYSTEMS (2002 - )
- Senior Editor Emeritus - INFORMATION SYSTEMS RESEARCH
(2002-)
- Member of Editorial Board - JOURNAL OF MANAGEMENT INFORMATION
SYSTEMS, (1997 - ).
- Member of Editorial
Board -INFORMATION SYSTEMS JOURNAL, (1997 - ).
- Member of Advisory
Board - e-SERVICE QUARTERLY (1999-)
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V. Honors
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(a) Awards for
Teaching (indicate name of award, awarding organizations, and date)
- "Talking
Stick" curriculum development award, UBC Faculty of Commerce,
Honorable mention, (March 1980).
- UBC Killam Teaching
Prize (The Certified General Accountants’ Association of Canada (CGA)
Master Teacher Award for Graduate Education), (March 1996).
(b)
Awards for Scholarship (indicate name of award, awarding organizations, and
date)
- Fellow of the Association
For Information Systems, 2002.
- Leave Fellowship and Research Grant, Social Sciences and Humanities
Research Council of Canada, (1979-80).
- Research Fellowship,
The Eleventh Associates' Workshop in Business Research, The
University of Western Ontario, 1981.
- Senior Research Award,
Seagram (Samuel Bronfman Foundation), 1981.
- Marvin Bower Fellowship,
Harvard University Graduate School of Administration, 1985-86.
- UBC Izaak Walton Killam
Memorial Faculty Research Fellowship, 1988/89.
- Management Information
Systems Quarterly Distinguished Scholar Award, 1993.
- UBC Killam Research
Prize, 1998.
- CANFOR Professor of
Management Information Systems (1991 - 2000).
- CANADA Research Chair in Information Technology Management
(2000- ).
- LEO Lifetime Achievement Award, Association for Information Systems (2007).
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VI. Resume
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Please click here to get Dr. Benbasat's Resume.
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